Privacy Agreement

Plexa Pro Pty Ltd

Version: 1.0

Last updated: 22 Jan 2026

1. Introduction

This Privacy Policy explains how Plexa Pro Pty Ltd (“Plexa”, “we”, “our”, or “us”) collects, uses, stores, and discloses personal information when you access or use the Plexa Pro platform, software, websites, and services (collectively, the “Services”).

This Privacy Policy operates alongside our Terms of Service and applies to all users of the Services.

2. Compliance with Australian Privacy Law

Plexa complies with:

The Privacy Act 1988 (Cth)
The Australian Privacy Principles (APPs)

Where required, Plexa also applies reasonable safeguards consistent with recognised information security standards.

3. What Personal Information We Collect

We may collect the following types of personal information:

3.1 Account & Contact Information

Name
Email address
Job title
Organisation name
Phone number

3.2 Account Usage Information

Login activity
User roles and permissions
System interactions and feature usage

3.3 Technical Information

IP address
Device and browser information
Log files and system diagnostics

3.4 Customer Data

Personal information uploaded or entered into the Services by customers or authorised users (“Customer Data”).

4. How We Collect Personal Information

Personal information is collected when you:

Register for an account
Use the Services
Communicate with Plexa (support, sales, onboarding)
Upload or enter data into the platform
Visit our website

5. How We Use Personal Information

Plexa uses personal information to:

Provide, operate, and maintain the Services
Authenticate users and manage access
Provide customer support and respond to enquiries
Improve system performance and functionality
Meet legal, regulatory, and compliance obligations
Communicate service updates, notices, and changes

Personal information is not sold to third parties.

6. Disclosure of Personal Information

We may disclose personal information to:

Employees and contractors who require access to perform their duties
Trusted service providers (e.g. hosting, security, analytics, payment processing)
Professional advisers (legal, accounting, audit)
Regulators or authorities where required by law

All third parties are required to handle information securely and confidentially.

7. Data Storage & Security

7.1 Data Storage

Personal information is stored using secure cloud infrastructure and systems with controlled access.

7.2 Security Safeguards

Plexa implements reasonable:

Administrative controls
Technical safeguards
Organisational measures to protect personal information against unauthorised access, misuse, loss, or disclosure.

8. Data Retention

Personal information is retained only for as long as necessary to:

Provide the Services
Meet contractual obligations
Comply with legal and regulatory requirements

Customer Data may be deleted following account termination in accordance with Plexa’s data retention practices.

9. Access, Correction & User Rights

You may request to:

Access personal information held about you
Correct inaccurate or outdated information

Requests can be made by contacting Plexa using the details below. Plexa will respond within a reasonable timeframe.

10. Overseas Disclosure

Plexa may store or process personal information using service providers located outside Australia.

Where overseas disclosure occurs, Plexa takes reasonable steps to ensure that the recipient complies with Australian privacy obligations or equivalent protections.

11. Cookies & Website Analytics

Plexa’s website may use cookies and similar technologies to:

Improve user experience
Monitor website performance
Analyse traffic and usage trends

You can disable cookies via your browser settings, although this may affect website functionality.

Email: [email protected]

Website: www.plexapro.com

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